Terms and Conditions
Please read these terms carefully before using our services or making a purchase.
1. Eligibility and Acceptable Use
You must be 18 years of age or older to make a purchase through our website. All products are intended for personal use only, and any unauthorized resale is strictly prohibited.
Note: Violation of these terms may result in suspension of your account or access to our services.
2. Product Information and Customization
We take great care to accurately represent our products, including their colors, sizes, and materials. However, as our items are handcrafted, slight variations are natural and part of their charm.
Custom orders are available upon request and may incur additional fees depending on design complexity.
Note: Differences in shade, shape, or texture are what make each handmade piece one of a kind.
3. Pricing and Availability
All prices are listed in Egyptian Pounds (EGP) unless stated otherwise and are subject to change without prior notice. Certain products may be available in limited quantities.
Note: Applicable taxes will be calculated at checkout in accordance with Egyptian tax laws.
4. Orders and Payment
We reserve the right to refuse or cancel any order, especially in cases involving suspicious or fraudulent activity.
All payments must be completed through our secure online payment gateways.
Note: Once an order has been processed and shipped, cancellations or refunds cannot be accepted.
5. Shipping and Delivery
We offer several shipping options for your convenience. Delivery times vary based on your location and the chosen shipping method.
All orders are packaged with great care to ensure safe delivery.
Note: Please inspect your items upon arrival and report any issues promptly.
6. User Feedback and Content
By submitting a review, photo, or testimonial, you grant us permission to display and use your content across our website and marketing materials.
All shared content must be respectful and free of infringement on the rights of others.
Note: Tag us on social media for a chance to be featured on our official page.
8. Privacy and Data Protection
Your personal information is handled in accordance with our Privacy Policy and is protected using industry-standard encryption methods.
We value your trust and are committed to safeguarding your data.
9. Product Safety and Care
Our ceramic pieces are delicate works of craftsmanship and should be handled gently. Follow all provided care instructions, particularly for microwave- or oven-safe items.
Note: Not every ceramic piece is suitable for extreme temperatures. Please check the product label or description before use.
10. Limitation of Liability
Because each product is individually handcrafted, slight differences are expected and celebrated.
We are not liable for any damage or breakage occurring after the item has been received and inspected by our shipping partner.
Note: While we pride ourselves on quality and artistry, handmade perfection cannot be absolutely guaranteed.
11. Dispute Resolution and Jurisdiction
These Terms are governed by the laws of the Arab Republic of Egypt.
We encourage customers to contact our support team first to resolve any concerns amicably.
Note: In the unlikely event of a legal dispute, it will be handled by the Egyptian courts.
12. Amendments to Terms
We may update or modify these Terms & Conditions at any time without prior notice.
It is your responsibility to review this page periodically for any changes.
Note: Continued use of our website constitutes your acceptance of the latest version of these Terms.
13. Contact Information
For inquiries, assistance, or custom requests, please contact us at:
Additional Notes
Handcrafted Character: Minor variations or imperfections in shape, glaze, or color are a hallmark of authentic craftsmanship, they tell the story of the artisan behind each piece and enhance its individuality.